Complaints
Concerns and Complains
It is in everyone’s interest that concerns and complaints are resolved at the earliest possible stage. Many issues can be resolved informally, without the need to use the formal stages of the complaints procedure.
Cranbrook Education Campus values its relationship with parents, carers, and our local community. We are happy to receive suggestions and comments outside of this policy, as this can help us to identify areas of success and where we can make improvements.
The difference between a concern and a complaint
| CONCERN | COMPLAINT |
|---|---|
An expression of worry or doubt over an issue considered to be important for which reassurances are sought and a resolution is found at school level. |
An expression of serious dissatisfaction of previous concerns not resolved at school level and initially raised with the Headteacher. |
If you have a Concern
Please email your child's class Teacher/Tutor who will investigate the issue using the email addresses below.
- Nursery, Pre-School or Reception – [email protected]
- Year 1 – [email protected]
- Year 2 – [email protected]
- Year 3 – [email protected]
- Year 4 – [email protected]
- Year 5 – [email protected]
- Year 6 – [email protected]
- Year 7 – [email protected]
- Year 8 – [email protected]
- Year 9 – [email protected]
- Year 10 – [email protected]
- Year 11 – [email protected]
If you have used the above approaches and wish to take the matter further please use the Links below for Primary and Secondary.
As a final escalation, please use the links below. If you would like to contact either Ms Gandhi (Primary Headteacher) or Mr Farmer (Secondary Headteacher)
Submit a Concern or a Complaint
After you have completed these stages and you still wish to submit a concern or a formal complaint please see below for information on this process and use the correct link to submit your concern or complaint.
Please see the below extracts from the policy with relation to timelines
Concern/Complaint Process Timeline
There is an expectation that complaints would be resolved at school level and that mediation would take place to rebuild trust in any breakdown in relationships between the complainant and the school. If the complaint escalates through the formal complaint stages set out in the Complaints Policy, the time span would range between 10 school days through to 80 school days.
Click below to access the complaints policy